home > frequently asked questions
Can anyone order from this site?
How do I set up an account?
When will my order be received?
Is there a minimum order amount?
What is your return policy?
I can't find an item I'm looking for. Can I suggest products?
How many locations do you have?
How do I check the status of my order?
Can I see the line detail of my order?
Can I search orders by my PO number?
How do I track my order?
Can anyone order from this site?
This web site is intended for distributors, specifically resellers involved with the AbilityOne, formerly JWOD program.
If you are not a reseller, you are welcome to shop at our retail site BuyLCI.com.
How do I set up an account?
If you'd like to set up an account with us please fill out our Customer Sign Up form on the Sign Up section.
When will my order be received?
Orders placed Monday thru Friday will be shipped out within 48 hours and received within 2-4 days following shipment.
You will be notified of any back ordered item. Read more about our shipping policy here.
Is there a minimum order amount?
No, there is no minimum order.
What is your return policy?
Please refer to our Return Policy page for information on returns.
I can't find an item I'm looking for. Can I suggest products?
Please send us your suggestions with as many details as possible. We’ll be happy to investigate your suggestion and
see if we can add it to our distribution centers.
How many locations do you have?
We have two distribution centers, one in Durham, NC and one in Las Vegas, NV, allowing LC Industries Distribution Services to serve customers from coast to coast.
How do I check the status of my order?
First Sign in using your user name and password > Go to My Account there you have two options to follow.
If you remember the date range of your order go to Search for Sales or Invoices by Date > select Sales Orders > type in the Start Date (in MM/DD/YYYY) or select your date by clicking the small calendar icon. > Then select the End date (same format) > click Search > you will now see a list of orders and view the status (either Open, Invoiced or Cancelled) > you may select the one of choice to view more details about the order's status.
You can also find out the status of your order by Searching the Sales Order and Purchase Order Numbers. To do this, go to Search for Sales or Invoices by Number > Select either Sales Order Number or Purchase Order Number > you will now see a list of orders > you may select the one of choice to view the order
Can I see the line detail of my order?
Yes you can.
Once you searched for the order (as mentioned in How do I check the status of my order?) Click on the Sales order number field and you will be directed to the Sales Order Detail page. There you will see the line detail of your order.
Can I search orders by my PO number?
Yes you can.
(see How do I check the status of my order?)
How do I track my order?
First search for the invoiced order using Search for Sales or Invoices by Number > type in the invoice number you want to track > You will now see the order status detail > click on the Invoice Number >in the Sales Order Detail page under Shipment Information you will see links to the Tracking Numbers to click.
Frequently Asked Questions
Answers to your frequently asked questions.
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Can anyone order from this site?
How do I set up an account?
When will my order be received?
Is there a minimum order amount?
What is your return policy?
I can't find an item I'm looking for. Can I suggest products?
How many locations do you have?
How do I check the status of my order?
Can I see the line detail of my order?
Can I search orders by my PO number?
How do I track my order?
Can anyone order from this site?
This web site is intended for distributors, specifically resellers involved with the AbilityOne, formerly JWOD program.
If you are not a reseller, you are welcome to shop at our retail site BuyLCI.com.
How do I set up an account?
If you'd like to set up an account with us please fill out our Customer Sign Up form on the Sign Up section.
When will my order be received?
Orders placed Monday thru Friday will be shipped out within 48 hours and received within 2-4 days following shipment.
You will be notified of any back ordered item. Read more about our shipping policy here.
Is there a minimum order amount?
No, there is no minimum order.
What is your return policy?
Please refer to our Return Policy page for information on returns.
I can't find an item I'm looking for. Can I suggest products?
Please send us your suggestions with as many details as possible. We’ll be happy to investigate your suggestion and
see if we can add it to our distribution centers.
How many locations do you have?
We have two distribution centers, one in Durham, NC and one in Las Vegas, NV, allowing LC Industries Distribution Services to serve customers from coast to coast.
How do I check the status of my order?
First Sign in using your user name and password > Go to My Account there you have two options to follow.
If you remember the date range of your order go to Search for Sales or Invoices by Date > select Sales Orders > type in the Start Date (in MM/DD/YYYY) or select your date by clicking the small calendar icon. > Then select the End date (same format) > click Search > you will now see a list of orders and view the status (either Open, Invoiced or Cancelled) > you may select the one of choice to view more details about the order's status.
You can also find out the status of your order by Searching the Sales Order and Purchase Order Numbers. To do this, go to Search for Sales or Invoices by Number > Select either Sales Order Number or Purchase Order Number > you will now see a list of orders > you may select the one of choice to view the order
Can I see the line detail of my order?
Yes you can.
Once you searched for the order (as mentioned in How do I check the status of my order?) Click on the Sales order number field and you will be directed to the Sales Order Detail page. There you will see the line detail of your order.
Can I search orders by my PO number?
Yes you can.
(see How do I check the status of my order?)
How do I track my order?
First search for the invoiced order using Search for Sales or Invoices by Number > type in the invoice number you want to track > You will now see the order status detail > click on the Invoice Number >in the Sales Order Detail page under Shipment Information you will see links to the Tracking Numbers to click.