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Shipping Policy

About the Merger

  1. What has changed?
  2. Users – We have merged with This merger will allow you to do everything you were able to do on like see store inventory, get store pricing, email carts to approvers or store managers. In addition, you’ll be able to make purchases online. You’ll still get the same great service you’re used to with new features. Users – You still have all of the features that you have come to expect on, but now you can also email your shopping cart and see the inventory level for products you want to purchase.

  3. Why did we merge?
  4. Combining and will help us better serve our customers and allow for the best shopping experience possible by allowing users to view store inventory and checkout online.

  5. What do I do if I have any questions?
  6. Our team is ready to support you! If you have any questions or issues with the new site please contact BuyLCI Customer Service at or TOLL FREE at 877-524-4722. You can also contact your local store with questions, search a complete listing of numbers here. We welcome any feedback you have for us. We appreciate your business and are doing everything we can to ensure you have a great experience shopping with us.


Can anyone set up an account and order from this site?

YES! Although many of our clients are government and military customers, anyone is welcome to place orders with us. However, our Base Supply Stores are only accessible to the military customers. You can also shop as a guest without setting up a formal account by clicking on the guest link to the left.

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How do I set up an account?

Guest shopping is allowed. If you'd like to set up an account with us or are tax-exempt, please fill out our Customer Registration form from our Registration section. If you have any questions please email us or call us toll free at 1-877-524-4722.

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How do I place an order?

It's a quick and easy process. You can view the helpful Ordering Process page for an illustrated example.

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When will my order be received?

Most orders placed Monday thru Friday before 2:00 p.m. within your own time zone will usually be delivered to you the next business day! If you have an order that includes products from LC Industries' Distribution Center, the products will be shipped out by the next day and received within 2-4 days. You will be notified of any back ordered items.

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How much do you charge for shipping?

We charge $9.95 on all orders under $50 to all deliveries in the 48 contiguous states. For orders $50 and more, shipping is free at this time for deliveries to the 48 contiguous states and District of Columbia. For locations outside of the 48 contiguous states and the District of Columbia, specific freight cost quotes will be provided to the customer prior to order processing. Additionally, if you need LC Industries' items expedited overnight, shipping charges will be incurred. Please notate on your order that you need the products the next day.

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Is there a minimum order amount?

There is no minimum order amount. However, orders that are less than $50 will be charged $9.95 for shipping and handling.

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What methods of payment do you accept?

We accept Visa and MasterCard as well as Government Purchase Cards (GPC).

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What is your return policy?

Please refer to our policies page for information on returns, privacy, and security.

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Will I be charged a sales tax?

You will be charged a state sales tax if your shipment will be delivered to any of the following states: Florida, Georgia, Kentucky, Mississippi, Nevada, New York, North Carolina, Pennsylvania or South Carolina. If you are exempt from paying state sales taxes (i.e. government customers), please sign up for an account through us and we will set you up as exempt.

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I can't find an item I'm looking for. Can you help me locate a product?

If you can't find what you're looking for, contact us! You can reach us at (877) 524-4722 from 7:30am - 4:00pm EST, Monday through Friday! Our friendly customer service representatives have access to hundreds of thousands of products. We can find whatever you are looking for!

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Do you have retail locations?

Our retail locations are limited to Base Supply Stores accessible only by military personnel. See our complete list of locations.

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Do you Provide Level 3 Credit Processing?

We provide Level 3 credit processing for our customers with supporting purchase cards. You don't have to do anything extra to receive this service. It will happen automatically with specific credit cards designed to receive this information in their statements.

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What is Level 3 Credit Processing?

Level-3 (also known as Level III, Level 3, or Level-III) line-item detail is a data specification designed to support business-to-business and business-to-government credit card use. Level-3 line item detail provides specific purchase information such as Item Description, Quantity, Unit of Measure, Price, and more. This information is very useful to cardholding organizations to help streamline accounting and business practices and to merge payment data with electronic procurement systems.

LEVEL I (Consumer cards) is a standard credit card purchase transaction, and offers such information as:

  • Supplier Name
  • Total purchase amount
  • Date
  • Merchant Category Code

LEVEL II (Corporate cards) adds additional information about each purchase, including:

  • Sales tax amount
  • Customer code (a.k.a. accounting code)

LEVEL III (Procurement/Purchase cards) adds full line-item detail to the data in Level II, including:

  • Quantities
  • Product codes
  • Product descriptions
  • Costs
  • Ship to zip
  • Freight amount
  • Duty amount

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